Let’s think about the control systems in place in your practice. Everything from the “balancing” done by staff at the end of each day to what you as a practice
Own Your Stuff!
One consequence of the digitization of our world is that increasingly, ownership is viewed as belonging to the individual with login credentials for an account, as opposed to the business
Hiring Properly in a Tight Labor Market

A common theme at conferences and in dental media lately is a shortage of people to hire. The sustained pre-Covid economic boom was already exerting pressure on the labor supply,
My Office Manager Quit Suddenly. Now What?

Sooner or later, every practice owner receives this unwelcome news. Your office manager, who is key to the smooth functioning of your office, is leaving. A thousand thoughts race through
The “Policy Vacuum”

Our CEO once said that embezzlers will happily fill gaps in a practice’s policies to their advantage. So what are these policies, and how do embezzlers exploit them? We hear
The Danger of Virtual Credit Cards

Some insurance companies make payments to practices by creating a virtual credit card with a credit balance and then providing the card number. The practice can then enter the credit
I’m a New Practice Owner. What Should I be Doing to Protect My Practice?

That is an excellent question. Embezzlement protection involves a few big steps and a lot of small items. For this post, let’s address the big items. They are proper hiring,
Why Don’t Staff Come Forward With Concerns About Embezzlement?

We have noticed an interesting phenomenon in dentistry. When you look at all types of business in aggregate, “whistleblowers” are responsible for detecting 43% of embezzlement. However, when you narrow
How Secure is my Practice Management Software?

A couple of the most frequently asked questions by doctors regarding practice management software are: Is there a brand of practice management software that is better at protecting a doctor
How Big Is the Embezzlement Problem?

We are featuring some excerpts from the upcoming second edition of David Harris’ book Dental Embezzlement; the Art of Theft and the Science of Control. Embezzlement has been around since