Prosperident Pulse #58 — June 2017

Prosperident’s Dental Prosperident Pulse
Issue #58 — June 2017
Read our CEO’s article in DentalTown Magazine
Did you ever wonder how an embezzler can be fired in one office and quickly get hired somewhere else?
David Harris discusses his conversations with one “serial embezzler” in the most recent edition of DentalTown Magazine. It is definitely an interesting read.
In This Issue:
    • Our CEO in Dental Town
    • Guest Article –Laura Hatch
    • Tony Ulbrandt, CFE
  • Upcoming Speaking Dates
  • A note from our CEO

We would like to congratulate Prosperident Senior Examiner Tony Ulbrandt on the completion of his Certified Fraud Examiner designation. Tony’s specialty is assisting owners of multi-office practices with improving their systems. Way to go, Tony!
Tired of the same boring speakers?
We can help!
With attention-grabbing presentation titles like “The Walletectomy” and “How To Steal From A Dentist,”we are sure to give your audience a different and engaging experience.
Here are some of the places we will be speaking soon:
Jul 21 Patterson Dental, Oklahoma City OK
Aug 25 Kentucky Dental Association, French Lick IN
Sep 14-15 Dentsply Sirona World, Las Vegas NV
Sep 22 Patterson Dental, Dallas TX
Oct 20-21 Thompson Okanagan Dental Society, Kelowna BC
Nov 3 Innovative Study Group of Arizona
Nov 10 Carestream Global Oral Health Summit, Orlando FL
Nov 14 Fresno Madera Dental Society, Fresno CA
Nov 15 Vancouver Study Club, Vancouver BC
Dec 7-8 Patterson Dental, Nashville, TN
To book us for your meeting or study club, click HERE or call us at 888-398-2327.
Did you miss a previous newsletter? We archive them here.
Guest Article — Laura Hatch
Yay! Our most popular guest columnist, Laura Hatch, is back. For those of you who don’t know Laura, she is the driving force behind Front Office Rocks, a company that provides awesome online front-office training. Laura’s guest articles are consistently among our most read.
5 Ways to Make Hiring (Almost) Painless
Firing and hiring are probably the least favorite parts of the job for most dentists and office managers. In fact, some dentists dread this process so much that they hold onto employees way too long to avoid firing someone. There are many reasons for this. Not only is it unpleasant to have to fire an employee; it also requires another equally dreaded process: trying to find someone new to replace them. I am here to tell you that as hard as hiring might seem, it is much better to replace an employee who is not working out with a new (and hopefully better) employee than to continue struggling with that employee who is holding back your office and your potential.
Hiring does not have to be hard or scary if you know what you are doing. The best thing to do is to prepare yourself for the process and start it the right way to make it as successful as possible.
Visit Front Office Rocks to learn for more information or call 1-800-914-3595.
A Note From Our CEO
This month’s guest columnist Laura Hatch nailed it in her article on hiring when she says that dentists HATE the process of hiring staff.
Let’s face it — hiring is a minefield. You either have too few qualified applicants or too many. In addition to the challenge of finding a single person with both the right skills and the personality you are seeking, hiring is subject to much governmental regulation. Often you are operating under considerable time pressure to fill an essential position.
I think it is also safe to say that very few dentists chose their profession based on a burning desire to own a small business. For most, being the CEO is the curse that accompanies the privilege of restoring and enhancing smiles.
Skepticism when hiring is something that does not come naturally to most dentists.
There are clear dangers out there — 25% of US adults have criminal records, and credible studies estimate that more than 50% of resumes contain some level of falsehood. And yet when I ask audiences of dentists whether they have done something as basic as checking photo identification last time they hired very few have done so, and the thought that an applicant might be using a false identity never crossed their minds.
It is no wonder that about a quarter of our caseload involves “serial embezzlers.” These people have stolen before, and have managed to hide this fact from subsequent employers. The DentalTown article highlighted earlier in this newsletter deals with one such serial embezzler who has worked in over a dozen practices.
There are some simple steps you can take to protect yourself better from these people. Click HERE for some good ideas on screening applicants.
Thanks, as always, for reading.
David Harris CPA, CMA, MBA, CFE, CFF
Chief Executive Officer
Prosperident — the world’s largest dental embezzlement investigation firm
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