Here are the questions that we get asked most often:
Lots of reasons! Here are our top five:
- We limit ourselves to working with dentists only. We do not assist physicians, optometrists, or anyone else.
- We have been doing this work for a long time and have well-established procedures and rigid quality control.
- Our dozen investigators are the most qualified, best trained, and most diverse, group in the business. 70% of our investigators have received the Certified Fraud Examiner designation, which is the “gold standard” for fraud investigation. 40% of our team are also licensed as private investigators. We all have dental backgrounds and understand that environment well.
- We perform hundreds of dental embezzlement investigations annually. It is challenging to do this work well if you do three or four investigations per year.
- We have the ability to handle a wide variety of scenarios. For example, investigating orthodontic practices requires different knowledge than assisting general dentists. Many of our investigators have considerable expertise in a specific software, situation, or type of practice.
The cost to investigate for embezzlement depends on several factors including office revenue, the number of billers (i.e. dentists and hygienists), the length of the "examination period" and the type of practice management software being used. In some instances we are able to fix a fee in advance of our investigation; others will be required to be billed on an hourly basis. Fixed fee exams start at $6,000. We are happy to discuss your circumstances and provide a customized quote or estimate. Click the "Contact Us" button and we will be happy to provide cost information for your situation. We recognize that poor cash flow is one of the symptoms of embezzlement, and we do offer some reasonable payment options to work within the resources of your office.
Our investigations are very thorough, and typically require eight weeks to complete. A longer investigation period is sometimes required for unusually complex matters. We know that you are in an uncomfortable position when you suspect embezzlement that has not yet been confirmed, so we always work to resolve that question first, which may happen far more quickly than eight weeks. We always let you know the minute we can confirm embezzlement, even if we have not fully completed our investigation.
It is tremendously important not to let the person you suspect of embezzlement know that they are under suspicion because an embezzler who thinks that he or she is about to be caught may take drastic (and destructive) measures to avoid jail. For this reason, we go to extreme lengths to ensure that our work is undetectable by your staff. One key element is the ability to work off-site; we are certainly able to conduct on-site work if needed, but in more than 97% of our cases, we are able to solve the “embezzlement riddle” without a site visit. Off- site investigation benefits you in several ways, but foremost, it keeps your costs down and ensures that no one but you knows that we are investigating. We have invested considerable resources into perfecting our off-site methodology. Unfortunately, some of our less technically-inclined competitors have not, leaving them unable to offer you the same options that we can.
Sometimes, a suspected staff member has already quit or you are about to fire them. It is tempting to simply walk away from the embezzlement that you suspected. This may be the right approach in certain situations, but here are some reasons to move forward with an investigation: 1. Whatever weaknesses in your systems were exploited by the embezzler still exist, and are available to the next employee. You can lose the chance to learn from being embezzled. 2. It is always possible that you were right about being embezzled, but had misidentified the perpetrator. In this case, you still have a thief in your office, but believe that the problem has been solved. 3. There are two ways for an embezzler to steal — many embezzlers steal from you and many also use your practice to steal from insurance companies. Failing to identify and address money stolen from insurance companies (which is done using your name) tends to migrate you in the eyes of the insurance companies from co-victim to perpetrator. 4. By not pursuing an investigation, you abandon the possibility of financial recovery. While less than 15% of our clients make a full recovery of all that was stolen from them, almost all get at least SOME money back. Sometimes this recovery comes from thieves (either voluntarily or ordered by a court). Most dentists also have insurance for employee dishonesty that will recoup some or all of their losses. 5. You will sleep better -- trust us on this one!