Episode length: 1h 14m | Published: 2021-02-23
Every dental practice owner has experienced it: the exhausting search for a great hire, the promising candidate who turns out to be a disappointment, and the nagging fear of bringing the wrong person into your practice. In this practical episode, Prosperident's David Harris, Wendy Askins, and Amber Weber are joined by dental practice coach Penny Reed to share a systematic, proven approach to finding and selecting the right person.
Topics covered include:
- Why most dental practices make the same hiring mistakes repeatedly
- How to write a job posting that attracts the right candidates and deters the wrong ones
- The interview techniques that reveal character, not just competence
- How to conduct reference checks that actually produce useful information
- Background screening: what to check, how to check it, and what to do with what you find
- The behavioral and personality signals associated with embezzlement risk
- How to structure the onboarding process to set new hires up for success
- The probationary period: how to use it effectively and what to watch for
- Building a team culture that makes dishonesty uncomfortable and hard to sustain
About Penny Reed: Penny Reed is a dental practice coach and consultant specializing in team development, leadership, and practice growth.
The Hire You Make Today Determines Tomorrow's Risk
Prosperident works with dental practices before, during, and after employment to reduce the risk of staff theft. Start with a better hiring process.
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Episode Timestamps
- 0:00 - Introduction / Show open
- 3:33 - Why the hiring process is where embezzlement risk begins
- 8:00 - The job posting and application steps that filter out high-risk candidates
- 16:00 - What to look for in resumes and applications before the first interview
- 24:00 - Interview questions that reveal character and past behavior
- 32:00 - Reference checking that actually works
- 40:00 - Background checks
- 44:00 - Making the offer and setting expectations from day one
- 48:00 - The onboarding process as a financial risk control
- 53:04 - Closing / How to contact Prosperident