Related Cases: Rhode Island's Christine Azulay indicted by grand jury | Arizona Orthodontist Dr. Andrew L. Kassman and spouse indicted for embezzlement

The Prosperident Pulse #7 Jan 2013

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The Prosperident Pulse #7 Jan 2013

January 12, 2013

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<div style="TEXT-ALIGN: center"><span style="COLOR: #333333"><span style="FONT-SIZE: 18pt">Dental Embezzlement News<br></span></span></div>
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<div style="TEXT-ALIGN: left"><span style="FONT-SIZE: 8pt">Issue #7 -- January 2013<br></span></div>
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<div><span style="FONT-SIZE: 14pt"><a name="hear us speak" style="font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#fff100;text-decoration:underline;"></a>See us in person ...</span></div>
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<div style="TEXT-ALIGN: left">Here are some of the places Prosperident will be speaking soon.  We'd love to see you at one of our events.  To book a fantastic speaker for your study club or dental meeting, call us at <span class="skype_pnh_print_container_1357927045">888-398-2327</span> or send an email to <span style="COLOR: #ffff99"><a href="mailto:fraudnews@prosperident.com" style="font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#fff100;text-decoration:underline;"><span style="TEXT-DECORATION: underline">fraudnews@prosperident.com</span></a></span>.</div>
<p><img align=left border=0 width="48" height="186" style="BORDER-TOP: 0pt; BORDER-RIGHT: 0pt; BORDER-BOTTOM: 0pt; FLOAT: left; BORDER-LEFT: 0pt" src="http://img.ymlp.com/tpnh_davidharrisspeakingatpdc_1.jpg"></p>
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<td style="padding:0px;TEXT-ALIGN:left;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><b><span style="FONT-SIZE: 8pt">January 15</span></b></td>
<td style="padding:0px;TEXT-ALIGN:left;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><b><span style="FONT-SIZE: 8pt">Wheaton IL,</span></b><br>
<b><span style="FONT-SIZE: 8pt">Wheaton Dental Society</span></b></td>
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<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><b><span style="FONT-SIZE: 8pt">February 12</span></b></td>
<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><b><span style="FONT-SIZE: 8pt">Mercury Data Exchange Webinar</span></b></td>
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<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><b><span style="FONT-SIZE: 8pt">March 8 and 9</span></b></td>
<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><b><span style="FONT-SIZE: 8pt">Vancouver, BC -- Pacific Dental Conference</span></b></td>
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<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><span style="FONT-SIZE: 8pt"><strong>April 4 and 9</strong></span></td>
<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><span style="FONT-SIZE: 8pt"><strong>American Association of Orthodontists Webinar</strong></span></td>
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<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><b><span style="FONT-SIZE: 8pt">April 12</span></b></td>
<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><b><span style="FONT-SIZE: 8pt">Parker, CO -- Denver Profitable Dentists Study Club</span></b></td>
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<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><b><span style="FONT-SIZE: 8pt">April 17-20</span></b></td>
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<div><b><span style="FONT-SIZE: 8pt">Las Vegas, NV -- DentalTown Townie Meeting</span></b></div>
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<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><strong><span style="FONT-SIZE: 8pt">March 27-29 2014</span></strong></td>
<td style="padding:0px;font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#ffffff;background-color:#000096;"><span style="FONT-SIZE: 8pt"><strong>Atlanta, GA --Thomas P. Hinman Dental Meeting</strong></span></td>
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<div><span style="COLOR: #000096"><a name="a note from our CEO" style="font-size: 10pt; font-family: verdana, geneva, arial, helvetica, sans-serif; font-weight: normal; color: #fff100; text-decoration: underline"></a>A Note From Our CEO:</span></div>
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<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">When we started this newsletter about a year ago, our plan was to send it monthly.  That's still the plan.  However, our investigative work takes priorit<img align=right border=0 width="104" height="138" style="BORDER-TOP: 0pt; BORDER-RIGHT: 0pt; BORDER-BOTTOM: 0pt; FLOAT: right; BORDER-LEFT: 0pt" src="http://img.ymlp.com/tpnh_Harris02webquality_1.jpg">y and that means that sometimes we will be a little (or in this case a lot) tardy with our newsletter.</span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"> </span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">In the last two months of 2012, we started a record number of investigations, and this forced our entire team to put other work aside.</span></span></div>
<p><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">Since it is clear to me that the workload isn't diminishing any time soon, we started hiring again, and I am pleased to say that we were successful in hiring three outstanding investigators to complement our existing team.  I'll be introducing you to them in upcoming newsletters.</span></span></p>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">As you know, a major news story of 2012 was the "Frankenstorm" that devastated parts of the Eastern Seaboard.  Two of our staff were caught in the storm -- fortunately neither was harmed.  If you were affected, I hope that you were as fortunate.</span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"> </span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">The destructive power of Hurricane Sandy did reinforce one point for me -- as much as we humans like to think that we control our environment, there are some forces so strong that they defy our control.</span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"> </span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">I hesitate to compare a storm that caused loss of life and affected millions of people with the operation of your dental office.  However, I see one small parallel.  Embezzlers are pushed by some incredibly strong emotional forces; some are desperate and feel basic necessities are jeopardized; others are driven by ego and feel that society hasn't properly rewarded their talents. </span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"> </span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">In either case, their motivations are sufficiently powerful to circumvent <strong><span style="TEXT-DECORATION: underline">any</span></strong> system of controls you implement.  I will never state that controls are useless; they aren't and every business depends on them to function.  However, they are not powerful enough to stop a determined thief, in the same way that roofs and walls couldn't stop Hurricane Sandy.</span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"> </span></span><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"> </span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">If you have heard me speak or have read you have heard me say that the simplest, easiest and cheapest way to control embezzlement in your office is to regularly scrutinize employee behavior.</span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"> </span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">We have recently made some major enhancements to our tremendously popular Embezzlement Risk Assessment Questionnaire.  If you don't have it, or if the version you have is more than three months old, I'd encourage you to ask for a copy, by emailing us at</span></span> <span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"><span style="TEXT-DECORATION: underline"><a href="mailto:fraudnews@prosperident.com" style="font-size:10pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:normal;color:#a1410d;text-decoration:underline;">fraudnews@prosperident.com</a></span>.  I've said it before -- investing 10 minutes in completing this questionnaire could save you a bundle.<br></span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"> </span></span></div>
<div><span style="COLOR: #000096"> </span><span style="FONT-SIZE: 8pt"><br></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">Thanks for reading,</span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"> </span><span style="COLOR: #000096"><img border=0 width="189" height="75" style="BORDER-TOP: 0pt; BORDER-RIGHT: 0pt; BORDER-BOTTOM: 0pt; BORDER-LEFT: 0pt" src="http://img.ymlp.com/tpnh_davidsignature_2.png"></span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096"><br></span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">David Harris</span></span></div>
<div><span style="FONT-SIZE: 8pt"><span style="COLOR: #000096">Chief Executive Officer<br></span></span></div>
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<div style="TEXT-ALIGN: left"><span style="FONT-SIZE: 12pt"><b>IN THIS  NEWSLETTER</b></span></div>
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<li><a href="#hear%20us%20speak" style="font-size: 10pt; font-family: verdana, geneva, arial, helvetica, sans-serif; font-weight: normal; color: #fff100; text-decoration: underline">Upcoming speaking engagements</a></li>
<li><a href="compose_enb.php?PHPSESSID=f509bce0bc0a0cf68bdc2adc9e2b678a&id=&c=&ida=#pat%20little%20profile" style="font-size: 10pt; font-family: verdana, geneva, arial, helvetica, sans-serif; font-weight: normal; color: #fff100; text-decoration: underline">Investigator profile -- Donna Fess</a></li>
<li><a href="#what%20to%20do%20if" style="font-size: 10pt; font-family: verdana, geneva, arial, helvetica, sans-serif; font-weight: normal; color: #fff100; text-decoration: underline">What NOT to do if you suspect embezzlement</a></li>
<li><a href="#a%20note%20from%20our%20CEO" style="font-size: 10pt; font-family: verdana, geneva, arial, helvetica, sans-serif; font-weight: normal; color: #fff100; text-decoration: underline">A note from our CEO</a></li>
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<div style="TEXT-ALIGN: left"><span style="FONT-SIZE: 12pt"><a name="what to do if" style="font-size:8pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:bold;color:#fff100;text-decoration:underline;"></a>What NOT to do if you think you might be a victim</span></div>
<div style="TEXT-ALIGN: left"> </div>
<div style="TEXT-ALIGN: left"><span style="FONT-SIZE: 8pt">Many dentists describe the moment when they realize that a trusted employee is stealing from them as one of the worst moments in their professional career.</span></div>
<div style="TEXT-ALIGN: left"> </div>
<div style="TEXT-ALIGN: left"><span style="FONT-SIZE: 8pt">If you have that feeling, you can make your position much worse if you do the wrong things:<br></span></div>
<div style="TEXT-ALIGN: left"> </div>
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<li><span style="FONT-SIZE: 8pt">Don't confront the suspect.  Aside from alerting him or her of your suspicions, you aren't yet ready for a productive confrontation.<br></span></li>
<li><span style="FONT-SIZE: 8pt">Don't act suspiciously, start asking for extra reports, spend lots of time on the phone in your private office with the door closed etc.  ALERTING THE SUSPECT PREMATURELY CAN HAVE SEVERE CONSEQUENCES!<br></span></li>
<li><span style="FONT-SIZE: 8pt">Don't call the police ... yet.  There will be an appropriate time to do this later.</span></li>
<li><span style="FONT-SIZE: 8pt">Don't try to do this yourself -- investigation is a job for experts.<br></span></li>
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<div style="TEXT-ALIGN: left"><span style="FONT-SIZE: 8pt">A more complete list of dos and don'ts is available by emailing us at <a href="mailto:fraudnews@prosperident.com" style="font-size:8pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:bold;color:#fff100;text-decoration:underline;">fraudnews@prosperident.com</a>.</span></div>
<div style="TEXT-ALIGN: left"> </div>
<div style="TEXT-ALIGN: left"><span style="FONT-SIZE: 8pt">If you think you might be a victim, you can call us at <a href="tel:888-398-2327" style="font-size:8pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:bold;color:#fff100;text-decoration:underline;"><span class="skype_pnh_print_container_1357927045">888-398-2327</span> </a>, or send email to our fraud hotline (checked daily by our on-duty investigator at <a href="mailto:fraud@prosperident.com" style="font-size:8pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:bold;color:#fff100;text-decoration:underline;">fraud@prosperident.com</a>).  We will normally respond within 24 hours.<br></span></div>
<div style="TEXT-ALIGN: left"> </div>
<div style="TEXT-ALIGN: left">  </div>
<div style="TEXT-ALIGN: left"><span style="FONT-SIZE: 12pt"><span style="COLOR: #70b8e1"><span style="COLOR: #ffffff">Visit our Website</span><strong><br></strong></span></span></div>
<div style="TEXT-ALIGN: left"><span style="FONT-SIZE: 8pt"><strong><a href="http://www.prosperident.com" style="font-size:8pt;font-family:verdana, geneva, arial, helvetica, sans-serif;font-weight:bold;color:#fff100;text-decoration:underline;">www.prosperident.com</a></strong></span></div>
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<div style="text-align: left;"><b><a name="pat little profile" style="font-size: 10pt; font-family: verdana, geneva, arial, helvetica, sans-serif; font-weight: normal; color: #fff100; text-decoration: underline"></a>Investigator Profile -- Donna Fess</b></div>
<div style="text-align: center;"><img height="133" width="136" src="http://img.ymlp.com/tpnh_donnafesspicture_1.jpg" style="border: 0pt;"></div>
<div> </div>
<div><span style="font-size: 8pt;">Donna Fess is one of our most experienced investigators.  Her niche is the investigation of embezzlement for dentists using Dentrix and Easy Dental software.</span></div>
<div><span style="font-size: 8pt;"> </span></div>
<div><span style="font-size: 8pt;">Donna is a certified trainer for both softwares and is definitely our internal resource person for both.</span></div>
<div><span style="font-size: 8pt;"> </span></div>
<div><span style="font-size: 8pt;">Donna is a member of both Speaking and Consulting Network and the Academy of Dental Management Consultants.</span></div>
<div><span style="font-size: 8pt;">Donna makes her home in beautiful Santa Rosa, CA.</span></div>
<div><span style="font-size: 8pt;"> </span></div>
<div><span style="font-size: 8pt;">Donna can be reached by clicking</span> <a href="mailto:donna@prosperident.com" style="font-size: 10pt; font-family: verdana, geneva, arial, helvetica, sans-serif; font-weight: normal; color: #fff100; text-decoration: underline"><span style="font-size: 8pt;">here</span></a><span style="font-size: 8pt;">.</span></div>
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<div style="TEXT-ALIGN: center">Prosperident -- The Dental Embezzlement Experts</div>
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The Prosperident Pulse is our free monthly newsletter for dental professionals, providing practical insights on dental embezzlement prevention, detection, and practice protection. Browse our archive below, and join our mailing list to receive future issues directly in your inbox.