This day, however, it was evident that things were not well in Dr. Smith’s kingdom. He was agitated and obviously
resentful of the intrusion I was making into his life. “You’ve made a mistake,” he told me. “This can’t be right.”
There was no mistake; the news I had just given him was accurate. His trusted office manager of nearly 20 years
had been stealing from his partners and him. On receiving this information, Dr. Smith leaned forward, placed his
head in his hands, and fell silent.
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