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In This Issue:
- Laura Hatch returns!
- Upcoming Speaking Dates
- A note from our CEO
| Nov 4 |
PEAK Education, Novi MI |
| Nov 10 |
Carestream Global Oral Health Summit, Las Vegas NV |
| Nov 16 |
Harbor Dental Society, Lakeside CA |
| Dec 5 |
Queens County Dental Society, Jamaica NY |
| 2017 |
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| Jan 11 |
ITI Study Club, Delray Beach FL |
| Jan 19 |
St Helens Shadow Study Club, Vancouver WA |
| Jan 26 |
topsOrtho topsFest, Newport Beach CA |
| Jan 28 |
Manitoba Dental Association, Winnipeg MB |
| Feb 3 |
Newport Harbor Academy of Dentistry, Newport Beach CA |
| Feb 23 |
Ortho2 UGM Anaheim CA |
| Feb 24 |
Chicago Midwinter Meeting, Chicago IL |
| Mar 3 |
Dolphin Management User Meeting, Nashville TN |
| Mar 9 |
Greater Philadelphia Valley Forge Dental Society, Philadelphia PA |
| Mar 10 |
Pacific Dental Conference, Vancouver BC |
| Mar 17 |
Dr. Michelle Haddad Memorial Scholarship Lecture New Hartford, NY |
| Mar 21 |
Greater Woonsocket District Dental Society, Providence RI |
| April 7 |
UCSF Alumni, San Francisco CA |
| Apr 28 |
Keely Dental Society, Hamilton OH |
| May 4 |
Texas Dental Meeting, San Antonio TX |
Our most-requested presentation is called "How To Steal From A Dentist."
To book us for your meeting or study club, click here or call us at 888-398-2327.
Probability of you being embezzled in your career - 60%
Probability that you will regret deleting this newsletter if that happens -100%
Did you miss a previous newsletter? We archive them here. |
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She's Back -- Our Most Popular Guest Columnist Ever |
If you don't know who Laura Hatch is, you probably should. Laura runs a consulting company called Front Office Rocks, and is quickly making a name for herself as one of practice management's bright lights. We have featured her twice as a guest columnist, and her articles have been wildly popular with our readers. So we are all looking forward to Laura's next installment.
How to Prepare the Morning Huddle
A morning huddle isn’t just about reviewing what procedures are being done that day. It should include every piece of information about the patients on that day’s schedule so that the whole team can fully take care of the patient’s needs.
I can’t emphasize enough how important it is for your office to be having a morning huddle each and every day before you start seeing patients. The morning huddle is essential to get everyone on the same page and plan out the day. Everyone on your staff should be responsible for getting ready for the morning huddle and being prepared to share information regarding the patients scheduled.
- An accurately prepared morning huddle, at a minimum, starts the day before.
- Have one person responsible for reviewing the following day’s upcoming patient appointments and double check the schedule.
Read more
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Meet An Embezzler -- "Tricky" Vicki Wafford of Temecula CA |
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Vicki Lee Wafford was convicted of stealing $1.6 million from her Oceanside CA dental office to feed her drug and gambling addictions, and to purchase a lot of luxury items.
Vicki's efforts earned her an eight year prison sentence, and a place in our exclusive "Million Dollar Club."
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There are relatively few things that frustrate me, but I'll confess that I do experience some bruxism over the number of people who I will call "well-intentioned dabblers" who offer advice on how to "prevent" embezzlement.
These people have typically seen several embezzlements, but have managed to learn the wrong lessons from them.
When someone has, for example, embezzled by stealing from the bank deposit enroute to the bank, a logical conclusion is that the practice owner should personally make the bank deposit. Similarly, if an office has a single user account in its practice management software, which is then exploited by an embezzler, the dabblers will conclude that individual user accounts with proper restrictions would have "prevented" the embezzlement.
While I think a proper setup of software user accounts and not delegating banking are great ideas, the concept that these steps will somehow prevent embezzlement reflects a misunderstanding of the determination of embezzlers and the porosity of dental offices.
Blocking the first embezzlement idea an employee thinks of will not convert them into an honest person; instead it leaves you with a larcenous staff member looking for a different way to steal. And in a typical practice, they have hundreds of options.
So let's shelve the idea that we can "prevent" embezzlement, and focus on detection instead. A good start is our article on 10 great monitoring ideas. You can check it out here.
Thanks for reading!
David Harris CPA, CMA, MBA, CFE, CFF
Chief Executive Officer |
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