In This Issue:
- Guest Column — Kevin Tighe
- Upcoming speaking dates
- A note from our CEO
Our most-requested presentation is called “How To Steal From A Dentist”. And it is never boring!
||Dolphin Management User Meeting, Nashville TN
||Greater Philadelphia Valley Forge Dental Society, Philadelphia PA
||Pacific Dental Conference, Vancouver BC
||Dr. Michelle Haddad Memorial Scholarship Lecture New Hartford, NY
||Greater Woonsocket District Dental Society, Providence RI
||Eaglesoft User Group Meeting, Houston TX
||Texas Dental Meeting, San Antonio TX
||Tri-County Dental Society, Wilmington NC
||Lakeshore OMS, Lake Elsinore CA
||San Diego AGD, San Diego CA
||Upper Island Dental Society, Comox BC
||GCO Orthodontics, Calgary AB
||Keely Dental Society, Hamilton OH
||Atlantic Canada Seattle Study Club, Halifax NS
||Tax Matters For Dentists, Toronto ON
||Tax Matters For Dentists, Ottawa ON
||Patterson Dental, Nashville TN
||Kentucky Dental Association, French Lick IN
||Dentsply Sirona World, Las Vegas NV
||Patterson Dental, Dallas TX
||Thompson Okanagan Dental Society, Kelowna BC
||Fresno Madera Dental Society, Fresno CA
To book us for your meeting or study club, click here
or call us at 888-398-2327
Senior Investigator Dr. Pat Little
Pat was once a happy, wet-fingered dentist when, as they say, he was “bitten by the investigation bug”.
After retiring from clinical practice, Pat returned to college to study accounting and then fraud investigation. His heritage gives the dentists who he works for instant comfort in dealing with “one of their own”.
Pat is also one of Prosperident’s busiest speakers, and he has entranced audiences at Hinman, ADA, and Chicago Midwinter meetings along with many other venues.
To request Pat’s speaker’s packet, or to see a video of him speaking at a conference, click here.
Guest Column — Kevin Tighe, Cambridge Dental Consultants
We consider Kevin to be both a friend and one of the smartest guys in dentistry. Let’s hear what he has to say about dealing with that costly phenomenon, cancellations.
Reducing cancellations and no-shows have similar but different protocols for:
- New patients
- Patients due for re-care
- Patients past due for re-care
- Patients scheduled for operative
Ten Point Checklist
- Patient communication: Despite amazing technology available to dental offices, the most important step to keep no-shows and cancellations low is talking to patients while they are in the practice to ensure they’re educated on the negative effects on their oral and overall health that can occur if they do not receive the needed treatment and on-going re-care.
Cambridge’s website is here, and the phone number is 800-595-2380.
Meet An Embezzler — Rosemary D’souza
I got a call last week from a friend of mine who is a long-time practice management consultant. I have known her for many years, and completely respect her judgment.
She is working in an office where the office manager seems to be overly resentful of my friend’s presence.
The consultant is used to encountering resistance from office staff, because consultants are often hired by dentists to make changes that the doctors have been unable to implement on their own. However, the pushback that my friend was receiving in this office was far stronger than what she was used to encountering, so she called me to discuss the ongoing antics of the office manager.
The embezzler’s perspective on a consultant is simple — embezzlers are pretty confident that they can fool their doctor, but a consultant represents a much bigger threat. Therefore he or she will do everything that they can to convince you that a consultant is not needed, or even actively sabotage the consultant’s work.
After listening to my friend, I agreed with her assertion that the office manager was acting out, and I arranged to have one of my investigators take a quiet look at transactions in the practice management software. He quickly reached a verdict of “suspicious”, finding hundreds of unusual transactions. Obviously our work is just starting, but I will try to update you in a future newsletter.
The moral of this story — if you are working with a consultant who develops embezzlement concerns about your office, take them seriously as their experience and outside perspective put them in an excellent place to identify this problem.
Thanks for reading.
David Harris CPA, CMA, MBA, CFE, CFF
Chief Executive Officer
|Did you miss a previous Newsletter? We archive them here.