Prosperident Pulse #55 — March 2017

Prosperident’s Dental Prosperident Pulse
Issue #55 — March 2017
In This Issue:
  • Guest Column — Kevin Tighe
  • Upcoming speaking dates
  • A note from our CEO

Tired of the same boring presenters?

Our most-requested presentation is called “How To Steal From A Dentist”. And it is never boring!

Mar 3 Dolphin Management User Meeting, Nashville TN
Mar 9 Greater Philadelphia Valley Forge Dental Society, Philadelphia PA
Mar 10 Pacific Dental Conference, Vancouver BC
Mar 17 Dr. Michelle Haddad Memorial Scholarship Lecture New Hartford, NY
Mar 21 Greater Woonsocket District Dental Society, Providence RI
Mar 24 Eaglesoft User Group Meeting, Houston TX
Apr 4 Texas Dental Meeting, San Antonio TX
Apr 4 Tri-County Dental Society, Wilmington NC
Apr 19 Lakeshore OMS, Lake Elsinore CA
Apr 20 San Diego AGD, San Diego CA
Apr 21 Upper Island Dental Society, Comox BC
Apr 25 GCO Orthodontics, Calgary AB
Apr 28 Keely Dental Society, Hamilton OH
May 4 Atlantic Canada Seattle Study Club, Halifax NS
May 10 Tax Matters For Dentists, Toronto ON
May 12 Tax Matters For Dentists, Ottawa ON
May 25 Patterson Dental, Nashville TN
Aug 25 Kentucky Dental Association, French Lick IN
Sep 19 Dentsply Sirona World, Las Vegas NV
Sep 22 Patterson Dental, Dallas TX
Oct 20 Thompson Okanagan Dental Society, Kelowna BC
Nov 14 Fresno Madera Dental Society, Fresno CA
To book us for your meeting or study club, click here or call us at 888-398-2327.

Senior Investigator Dr. Pat Little

Pat was once a happy, wet-fingered dentist when, as they say, he was “bitten by the investigation bug.”

After retiring from clinical practice, Pat returned to college to study accounting and then fraud investigation. His heritage gives the dentists who he works for instant comfort in dealing with “one of their own.”
Pat is also one of Prosperident’s busiest speakers, and he has entranced audiences at Hinman, ADA, and Chicago Midwinter meetings along with many other venues.
To request Pat’s speaker’s packet, or to see a video of him speaking at a conference, click HERE.

Guest Column — Kevin Tighe, Cambridge Dental Consultants

We consider Kevin to be both a friend and one of the smartest guys in dentistry. Let’s hear what he has to say about dealing with that costly phenomenon, cancellations.

Reducing cancellations and no-shows have similar but different protocols for:

  1. New patients
  2. Patients due for re-care
  3. Patients past due for re-care
  4. Patients scheduled for operative

Ten Point Checklist

  1. Patient communication: Despite amazing technology available to dental offices, the most important step to keep no-shows and cancellations low is talking to patients while they are in the practice to ensure they’re educated on the negative effects on their oral and overall health that can occur if they do not receive the needed treatment and on-going re-care.


Cambridge’s website is here, and the phone number is 800-595-2380.

Meet An Embezzler — Rosemary D’souza

Rosemary was the office manager and bookkeeper for a Georgia dentist for over 20 years. Rosemary and family were charged with embezzling $2 million from 2009 to 2013.
We profile Rosemary, and over 400 other embezzlers, in our Hall of Shame. Wondering if an embezzler is working for you? Check out

A Note From Our CEO

I got a call last week from a friend of mine who is a long-time practice management consultant. I have known her for many years, and completely respect her judgment.

She is working in an office where the office manager seems to be overly resentful of my friend’s presence.

The consultant is used to encountering resistance from office staff, because consultants are often hired by dentists to make changes that the doctors have been unable to implement on their own. However, the pushback that my friend was receiving in this office was far stronger than what she was used to encountering, so she called me to discuss the ongoing antics of the office manager.

The embezzler’s perspective on a consultant is simple — embezzlers are pretty confident that they can fool their doctor, but a consultant represents a much bigger threat. Therefore he or she will do everything that they can to convince you that a consultant is not needed, or even actively sabotage the consultant’s work.

After listening to my friend, I agreed with her assertion that the office manager was acting out, and I arranged to have one of my investigators take a quiet look at transactions in the practice management software. He quickly reached a verdict of “suspicious,”finding hundreds of unusual transactions. Obviously our work is just starting, but I will try to update you in a future newsletter.

The moral of this story — if you are working with a consultant who develops embezzlement concerns about your office, take them seriously as their experience and outside perspective put them in an excellent place to identify this problem.

Thanks for reading.

David Harris CPA, CMA, MBA, CFE, CFF
Chief Executive Officer
Did you miss a previous Newsletter? We archive them here.
Prosperident is the world’s largest firm investigating financial crimes committed against dentists.