Prosperident Pulse #69 May 2018


Dental Prosperident Pulse from Prosperident
Issue #69 — May 2018
“Jacob’s Ladder”
What is Jacob’s Ladder?
It could be the biblical connection between Heaven and Earth, or if you are a classic rock fan like our CEO, a Huey Lewis song from the 1980s, but in this case it refers to something different. Jacob’s Ladder is a game-changing piece of software written by our brilliant Chief Technology Officer, Jake Hiltz.
With a few clicks of a mouse, Jacob’s Ladder allows a practice owner to schedule an automated and secure upload of what we need from their practice management software.
It makes the process of sharing this information with us simple, quick, and stealthy. Well done, Jake!
You Can’t Get This From A Podcast
Did you know that there is some information that we will ONLY give at closed-door live events?
Come see us live if you want the full story.
Here are some places we will be speaking soon:
May 5 Tumbleweed Study Club, Walland TN
May 5 and 6 American Association of Orthodontists, Washington DC
May 12 Wayne Thelen Dental Symposium, Atlanta GA
May 14 University of the West Indies, Jamaica
May 25 Jasper Dental Congress, Jasper AB
Jun 1 Patterson Dental, Austin TX
Jun 2 Orthopreneur meeting, Dallas TX
Jun 21 Florida Dental Association, Orlando FL
Jul 13 Georgia Dental Association, Fernandina Beach, GA
Aug 25 Chicago Dental Meeting, Chicago IL
Sept 11 Augusta Dental Society, Augusta GA
Oct 1 Wichita District Dental Society, Wichita KS
Oct 4 Southern Association of Orthodontists, New Orleans LA
Oct 11 Victoria & district dental Society, Victoria BC
Oct 23
West Central Wisconsin Study Club
Oct 26 Synergy Business and Legal Symposium, National Harbor MD
Nov 8 NY Academy of Dentistry, New York NY
Nov 28 Connecticut Study Club for Excellence, Manchester CT
Dec 5 Greater Charlotte Study Club, Charlotte, NC
Jan 27 Southwest Society of Periodontists, Dallas TX
Feb 8 Select Study Club, Evansville IN
Apr 26 Star of the North Meeting, St. Paul MN
May 7 Seattle Study Club, Atlanta GA
To book us for your meeting or study club, click HERE or call us at 888-398-2327.
DentalTown Article
Prosperident Supervising Examiner Wendy Askins is definitely at the top of her game. In addition to conducting some of Prosperident’s most challenging investigations, she is an in-demand speaker and author. She has two presentations in May at the American Association of Orthodontists’ annual meeting in Washington DC and her second DentalTown article this year has just been published.
Sandy Baird
It’s available HERE.
Our CEO’s Column

A year ago I stood at a crossroads. I had a team member who in various ways, was holding us back and had exhibited elements of dishonesty. The path that I should take was clear, and yet, like many of you who have been in the same place, I hesitated to do what I knew in my heart would be the right thing for the company and my team.
It seems silly now, but I had my reasons to hesitate. Some were selfish – this person had once fulfilled a key role, and I thought to replace them could be difficult. I also wondered if our organization might suffer a morale dip if I let them go. Some of my hesitations were historical – this person had been with me for a long time, and had achieved some good things before their performance dwindled into erraticism.
Thankfully, I found the courage to do what my heart told me was right, and I can’t tell you what a positive experience it has been for us and our clients. Without exception, the other members of our team closed ranks and ably filled any void that might have been created. It was nothing short of amazing to witness the changes that quickly unfolded once that major roadblock to our daily synergy was removed. The management team began to function more smoothly, communicate better, and to make achievements that they, and I, would not have believed were possible one short year ago.
Our business volume has grown dramatically in the past year, and we have had the good fortune to bring on some excellent new team members. None of our current success could have happened if my team had not supported me while I made the extremely difficult, but correct decision to deal with the person creating the troubles in our office.
I hope that you will learn from my example and the lesson is this: embezzlers worm their way into your business and your personal life. They work hard to make you think that you couldn’t possibly function without them. Once they get you to believe this, they are confident that they can steal with impunity and without detection. Maintaining skepticism and taking action on some hard decisions will be the best things you ever did.
If you suspect that all is not well and you are hesitant to investigate or need help to map out a plan of action to enable you and your loyal, trustworthy team members get to a place where you are free to perform your best work, please call us to talk about your situation. We are always happy to help!

David Harris
Did you miss a previous newsletter? We archive them HERE.
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