Prosperident Pulse #110 - September 2021

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Prosperident Pulse #110 - September 2021

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Phone: 888-398-2327 Web: September 2021

Webinar - The Finale
After 20 webinars, and over 8,000 attendees, our webinar series is coming to a close this month.
September 23 at 8:00 pm Eastern please join us for our finale, Everything you Want to Know About Embezzlement in One Hour

Free registration is available HERE, and PACE CE is offered.
Want to check out past webinars? Click HERE.
Want to Liven Up Your Speaking Event?
Want to start your post-Covid meetings with a bang?
We have great titles like "How to Outsmart the Thief in Your Practice."
If you would like to book a speaker for your event, please give us a call or use THIS LINK.
Here are some of the places you can see us soon:
Sep 9 Smile Source Exchange Las Vegas NV
Sep 16 Seattle Study Club Austin TX
Sep 25 Canadian Association of Dental Consultants Toronto ON
Oct 15 Get Stress Free Dentistry Summit Hollywood FL
Sep 30 American Dental Education Association Virtual
Oct 7 MMCA Vancouver BC
Oct 8 MMCA Calgary AB
Oct 9 MMCA Edmonton AB
Oct 19 Comprehensive Care Club Port Huron MI
Nov 11 Oral and Facial Surgery of Naperville Naperville IL
Nov 17 Rhode Island Dental Association North Kingstown RI

Feb 25 Chicago Midwinter Meeting Chicago IL
Mar 7 Benton/Franklin County Dental Society Kennewick WA
Mar 8 Dr. Graham Jones Study Club Monroe WA
Mar 10-11 Pacific Dental Conference Vancouver BC
Mar 27 Massachusetts Society of Oral and Maxillofacial Surgeons Boston MA
May 6 Ontario Dental Association Toronto ON
Did you miss a previous newsletter? We archive them HERE.
My Office Manager Quit Suddenly. Now What?
Sooner or later, every practice owner receives this unwelcome news. Your office manager, who is key to the smooth functioning of your office, is leaving. A thousand thoughts race through your head. Where will I ever find a replacement? How can I replicate the amount of knowledge that will vanish with the incumbent?
Many practice owners fall into the trap that, when they find the perfect office manager, they assume that person will be in situ forever. Cross-training other staff members never seems like a priority, nor does having any documentation of what the office manager does and knows.
The View from the CEO's Chair
Once a month, the entire team at Prosperident gets together for a virtual "Town Hall." These meetings serve several purposes. First, they give our team, who are widely scattered geographically, a sense of belonging and connectivity. Our work, which is almost always done remotely, can be insular. Particularly in the past eighteen months, our group has appreciated the chance to see and hear each other.
The topics we discuss are varied. Some of our sessions are technical, where one of our more senior examiners will present a specific skill or situation.
At other times we will discuss managing investigations. Since I personally review and approve all final reports where we find embezzlement, report writing is a frequent topic.
These meetings are also our chance to discuss embezzlement patterns and trends that we are seeing.
In the past few meetings, some fairly clear trends are emerging in what embezzlement looks like since Covid struck last year. First, we are simply seeing more embezzlement. Our "strike rate," which measures how frequently we see embezzlement in cases where symptoms are evident, has increased from its traditional level of 70% to 78% in the first six months of 2021. This means that a greater percentage of the people who hire us are being victimized.
We also are seeing some different patterns. Expense-side theft, like payroll tampering and purchasing personal items through office accounts are on the rise.
People steal as a result of "pressure" which is sometimes financial and sometimes emotional. it doesn't take much imagination to understand how the long-running pandemic has stressed people on both dimensions, and the need for practice owners to be vigilant is as strong as ever.
If you have concerns about embezzlement in your practice or want to lessen your vulnerability, I'd love to speak with you. You can book a time using THIS LINK.

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