Much has been written about hiring the right people for dentists. Finding a good personality fit and ensuring that employees properly project your office’s personality are topics I will leave to others. My expertise lies in helping you avoid the biggest hiring mistake of your life.
Published studies suggest that over 60% of resumes contain some form of lying. This might be as basic as some form of skills enhancement, or it could extend to covering up that the applicant was fired from a previous job for stealing.
Let’s start by profiling typical embezzlers. They are smart, organized,
and have strong computer skills. They present well in interviews, convey an understanding of the preciousness of your time, and commit to
creating an environment where that time can be used most effectively.
We have all heard the stories. Someone gets caught embezzling,
gets fired by the practice owner, and almost immediately is working
across town, or across the street, with predictable results.
And we shrug our shoulders and wonder how this could happen. And yet it does -- probably 20% of our investigations involve someone with "baggage.", and we have many situations where we have investigated the same thief more than once. We've seen a spate of serial embezzlers in the past six months, which prompted us to update the hiring article directly above my column.
One energetic embezzler has victimized more than 15 practices. She and I are on a first-name basis - I call her "thief," and I won't repeat what she calls me. You can read about her and other serial embezzlers in our Hall of Shame HERE.
Notwithstanding the vulnerable populations, protected information and, yes, money, that pass through dental practices, the sad truth is that owners know far less about people they hire than they should. And the consequences can be devastating.
It's easy to fix this. What is required is a bit of enlightenment and the resolve to investigate properly before hiring. We did a great webinar on this topic last year; it's available HERE.
There are excellent people out there who would love to have a job in a great dental practice. Let's keep the others out!
If you have concerns about someone working in your practice, or would like to lessen your vulnerability to embezzlement, I'd love to speak with you. You can book a time using THIS LINK.