Teamwork is a vital component of a successful dental practice. You want the patient’s interaction to flow smoothly from booking the appointment to welcoming them to your office to treatment to payment to rebooking. You and every member of your team have a role in delivering an excellent patient experience, and it is terrific when it all comes together.
The same principle applies at Prosperident. Whether a client is coming to us for an embezzlement investigation or our proactive services, our clients expect a smooth process and great communication. You have heard me praise our team of fraud examiners, but there is more to the story.
We also have a noteworthy group of behind-the-scenes people who make the experience of our clients smooth. This group is headed by Kathy Kirkby, our COO, who tirelessly pushes us all to find efficiencies in our processes. The ultra-organized Hailey Irvine helps clients deliver the information we need to work, and the IT team headed by Jacob Hiltz obtains access to clients’ practice management software and often pulls rabbits out of hats when, for instance, a doctor has been locked out of their own software. Chief Communications Officer Sheilagh O’Driscoll makes sure that our outgoing communications are sparkling.
In the same way that “it takes a village” to give a patient a great experience in your practice, these unsung heroes are an integral part of giving our Prosperident clients the best possible experience at particularly stressful times in their loves.
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